Customer Service Excellence – How Do They Do It?
Thursday, March 23, 2006
Time: 8:00 a.m. – 9:30 a.m.
Starz Encore
8900 Liberty Circle, Englewood, CO

The Southwest Airlines case study continues to be one of the top stories that gets told and retold by anyone seriously interested in customer service excellence.  One of the reasons why its success story is still being used as a “wake-up call” for other businesses is the fact that no one has topped it.  Their mission of being “dedicated to providing the highest quality of customer service with a sense of warmth, friendliness, individual pride, and company spirit” is contagious, and we all can learn from their experience.  Now that Southwest Airlines serves Denver, we are fortunate to have one of their executive leaders, Vice President of Public Relations and Community Affairs Linda Rutherford, join us to convey how Southwest Airlines bring their mission to life.

Within our own industry, there is also a fabulous story to be told on how WOW! has driven their level of customer service to the top of the JD Power charts.  How do they do it?  How can we replicate their achievements?  Join WOW! Internet, Cable & Phone’s President and CEO Colleen Abdoulah as she kicks off this event by telling us how the company she leads has become the first cable company to rank highest in customer satisfaction in the past four years.
Unless you feel like you have cracked the nut on providing exceptional customer service, this event is one not to miss.

Back to Programming