Catherine Kilstrom

Senior Vice President of Customer Care

Comcast Cable Corporation
West Division

Catherine Kilstrom is the senior vice president of Customer Care for Comcast Cable Corporation’s West Division.  In this position, Kilstrom is responsible for customer care strategy and planning, customer service standards and centralized care operations for advanced services.

Kilstrom has over 20 years of experience in the telecommunications and information industry. Prior to accepting her current position at Comcast in November 2003, she joined AT&T in September of 1997 as vice president of Business Local Services and moved to the role of senior vice president – Telephony for AT&T Broadband in 1999.  In 2001, Kilstrom was appointed to the position of senior vice president of Customer Care for AT&T Broadband.

Before joining AT&T, Kilstrom worked for US West, where she was vice president of Marketing and vice president of National Account Sales and Service.

Kilstrom graduated from the University of Iowa with a degree in business and marketing.  She is also a graduate of Columbia University and University of Minnesota executive programs.